Sign UpThe weddingdive app helps you stay connected with couples and respond to every lead, anytime and from anywhere. With a reliable, easy-to-use mobile inbox, you can manage conversations effortlessly on the go, convert leads faster, and free up more time.
Your Ultimate Guide to Using the weddingdive App
Here’s everything you need to know to get started:
Logging in
- Open the app and tap ‘Log In’
- You’ll be redirected to a webpage to enter your credentials
- After logging in, return to the app to view your Inbox
What’s inside your mobile Inbox
From the ‘Inbox’ home screen, you can manage all your leads in one place.
Actions you can take from the Inbox home screen:
Need to switch Storefronts? Tap the dropdown menu at the top of the screen to switch between your different Storefronts.
Actions you can take from the Inbox home screen:
- View direct messages by Storefront.
- Mark as Read or Unread by swiping a conversation to the right.
- Archive a conversation by swiping to the left.
- Star a message to highlight important conversations.
- Filter messages by Unread, Archived, Starred or Booked.
Actions you can take from inside a message thread:
Once you open a conversation with a lead, you can tap the three dots in a conversation to:
- Mark the conversation as Unread. Selecting this will close the conversation and return you to the main Inbox.
- Star the conversation.
- Archive the conversation. Selecting this will close the conversation and return you to the main Inbox. You can only filter by Archived messages from the desktop.
- Mark as Booked.
- Report and block a user.
Next to where you type a message, you can hit the ‘+’ sign to:
- Add attachments: Attach files from your device or images from your photo library to include with your message. You can also take a photo and add it as an attachment. There is a maximum of 17MB per file and up to 10 attachments per message. Uploading may require granting WeddingPro access to your device files or camera.
- Send a Quick reply: Select a Quick reply that you want to send to a couple to answer common questions easily. Your response will include any Smart fields or attachments previously added to the Quick reply template on desktop. You cannot edit your Quick replies from the app; you’ll need to log in to your WeddingPro account from your desktop to make changes.
Insights to help you prioritize:
You will be notified within the conversation thread if a couple from The Knot decides to end the discussion and not move forward. You can archive this conversation if desired, so you can focus on your next great lead.
Update your Settings:
Access the Settings section by hitting the gear icon at the top right of your Inbox home screen. In the Settings section, you can:
- Turn push notifications on or off. Pro tip! Keep these on to get real-time alerts when you have a new message from a couple.
- View the Help Center. This will bring you to the Help Center view on mobile web.
- Access your Storefront dashboard. This will bring you to the mobile web view of your dashboard.
- View Terms & Conditions, Privacy Policy, CA Privacy, Accessibility Statement.
- Log out of the app.
What Inbox features aren’t in the app yet?
These features are coming soon! For now, log in to your Inbox on desktop to:
- Add or edit an Auto reply.
- Add or edit a Quick reply.
- View Lead tags.
What features from the older version of the app are no longer available:
The new WeddingPro app was built based on vendor feedback. The app’s focus is now on the mobile Inbox to quickly manage leads and conversations on the go. Some features from the old app are no longer included. For these, please log in via desktop or a web browser:
- Update your Storefront details, business description, FAQs, deals or events.
- Collect and respond to reviews.