Find answers to common questions about memberships, your profile, leads, community access, and account management
FAQs
Profile
How do I create or edit my profile?
Log in to your dashboard and go to the “Profile” section. From there, you can update your business information, photos, and services.To retrieve your username, please contact our support team, and someone from the team will help you
Can I add multiple locations or services?
Yes! You can add multiple locations or services in your profile settings. Contact support if you need help managing multiple entries.
Once you’ve done that, request the reset link again from your vendor login page and it should come through. If for some reason it does not, please contact our support team and someone will be happy to assist you.
How do I upload photos or a logo?
In the “Media” section of your profile, click “Upload” to add images or logos. Ensure images meet our recommended size and format.
How do I make my profile more visible to leads?
Complete all sections of your profile, add high-quality photos, and keep your information up to date. Premium members may receive additional exposure.
Leads & Inquiries
How do I receive leads?
Once your profile is active, potential clients can send inquiries through our platform. You’ll be notified by email and on your dashboard.
Can I manage or respond to leads from my dashboard?
Yes, all inquiries appear in your dashboard. You can respond directly or mark them as contacted.
What should I do if I don’t receive lead notifications?
Check your email settings and ensure notifications are enabled in your dashboard. If issues persist, contact our support team.
Are leads exclusive to my account?
Lead exclusivity depends on your membership plan. Premium members may have priority or exclusive leads in their area.
Community Access
How do I access community features?
Log in and navigate to the “Community” tab in your dashboard. From there, you can join discussions, access forums, and participate in events.
Can I control what others see about me in the community?
Yes, you can manage privacy and visibility settings for your profile and posts within the community settings.
How do I report inappropriate content or users?
Use the “Report” button on any post or profile, or contact our support team to address the issue.
Are there special events or webinars for members?
Yes, members have access to exclusive events, webinars, and networking opportunities. Check the Community calendar for upcoming sessions.
Account Management
How do I reset my password?
Go to the login page and click “Forgot Password.” Follow the instructions to reset your password.
How do I update my contact information?
Log in to your dashboard, go to “Account Settings,” and update your email, phone, or mailing address.
How do I manage users on my account?
If you have multiple users, you can add or remove them in the “Team” section of your dashboard. Changes may apply to linked accounts.
How do I update my billing or payment information?
Go to the “Billing” section in your dashboard and update your credit card or payment method. Contact support for assistance if needed.
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